BOOKING CHANGES

Cancellation, postponement and refund policy.

Effective 21 August 2026 · Issued by ISACORE MINING BROKERS (PTY) LTD (2025/280482/07), operator of DEERA

Before confirmation or payment

A customer may cancel without charge before the provider confirms availability or before any payment is made.

Customer cancellations

For cancellations made at least 24 hours before the appointment, DEERA calculates a refund of the amount paid less any payment-processing cost that cannot be recovered. For cancellations made within 24 hours, or a no-show, a charge of up to 20% of the service price may apply. A customer who paid in full receives the remaining refundable balance.

Postponements

One postponement requested at least 24 hours beforehand is ordinarily free, subject to provider availability, and eligible payment transfers to the new appointment. A late or repeated postponement may attract the same reasonable charge as a late cancellation. The provider must confirm the new date and time.

Calculation and acceptance

Before a cancellation or postponement is submitted, DEERA displays the recorded amount paid, unrecoverable processing cost, applicable change or cancellation charge, refund or transferable credit, and the resulting balance. The customer must review and expressly accept that calculation before the request proceeds.

Provider cancellations

If the provider cancels, the customer may choose a full refund or transfer to another date or provider. DEERA retains no commission from a provider-caused cancellation.

Custom work

For cakes, catering, events or other customised work, reasonable non-recoverable preparation costs may be deducted only where they were disclosed before payment, accepted by the customer and can be substantiated by the provider.

All charges remain subject to applicable South African consumer law and must be reasonable in the circumstances.