PROVIDER AGREEMENT

Simple terms for growing with DEERA.

Effective 21 August 2026 · ISACORE MINING BROKERS (PTY) LTD · 2025/280482/07

Platform commission

There is no monthly listing fee. DEERA retains 5% of the total value of each successfully paid booking. The provider bears the payment-processing cost unless DEERA agrees otherwise in writing.

Payments and banking

Customers may pay a 20% deposit or 100% after availability is confirmed. The provider must supply accurate identity, business and banking information for settlement. The provider remains responsible for losses caused by incorrect settlement details supplied by the provider.

Bookings and communication

Providers must keep prices and availability accurate, respond promptly, protect customer information and use DEERA for booking-related communication. Customer contact details may not be used for unrelated marketing without consent.

Cancellations and refunds

The provider accepts DEERA's cancellation and postponement policy. If the provider cancels, the customer is entitled to a full refund or an agreed transfer, and DEERA retains no commission. Reasonable non-recoverable costs for custom work may be considered only if disclosed in advance, accepted by the customer and substantiated.

Quality and conduct

The provider is responsible for service quality, required licences, safe delivery and lawful trading. Repeated cancellations, misleading listings, misuse of personal information or serious unresolved complaints may lead to lower visibility or suspension.